Exchanges are available for most items. You must contact me within 24 hours of receiving your item if you wish to exchange it. I must receive the piece within 10 days of your having received the order. I currently do not accept returns. Custom order pieces are not available for return or exchange.
Items under $300 are shipped out via USPS first class mail with delivery confirmation within 48 hours of purchase, Monday-Thursday. If an order comes in after 12pm on Friday, it will be shipped on the following Monday. Base shipping charges are $6.00 within the U.S., $9.00 everywhere else. USPS does not provide tracking information for international orders. Alexis Russell is not responsible for items held or lost at customs.
***PLEASE NOTE: If you would like to purchase tracking, insurance or any expedited shipping service, please contact me with your request prior to making your purchase. These upgrades are always welcome and will be added to your shipping fee.
*No guarantee on international shipping unless you pay $35-$55 for fedex shipping,price varies depending on location.
Domestic orders over $300 are shipped out via fededx with both tracking and insurance. . If you would like an alternate method of shipping, please contact me prior to purchase.
**All orders will be shipped to the address you have listed at checkout on PayPal.